It was the best of times, it was the worst of times, it was
the age of ‘a buzzing Wednesday evening in Manchester’, it was the age of ‘a
disappointing Thursday in Bramhall’, it was the epoch of disbelief, it was the
epoch of incredulity, it was ‘Light of seasoning’, it was the ‘calzone of
Dullness’, it was the ‘asparagus of hope’, it was the ‘Penne alla Norma’ of
despair, we had everything before us, we had ‘no olives’ before us, we were ‘going
back to the Manchester branch’, we are not going ‘back to the branch in Bramhell’
- in short, the ‘pasta’ was so far ‘over cooked’, ‘then one of the most
ignorant waitresses’ insisted ‘our Club Individual card would not be’ received,
for good or for evil, in the superlative degree of comparison only… ‘I bring
you the Tale of Two Piccolinos.’
The tale starts well with
our trip to Piccolinos in Manchester, just off Albert Square. A typically
swarthy, smart and handsome Italian gentleman in a fine suit greeted us warmly.
As we were early, we were given a seat at the bar and some complementary olives
– excellent service, which stayed this way throughout the meal.
There was a great atmosphere
although at times it was a little too loud to be heard by my wife when I was
speking. At the end of the meal, the maître’d offered us one of their 'Club
Individual' cards. Reward cards, such as Tesco Clubcards, Nectar points and the
like, are not something I typically bother with but having enjoyed the night
and most of the food I uncharacteristically accepted.
What we ate - Manchester:
Sardine – marinated & chargrilled sardines with rosemary,
parsley & lemon. A simple, well prepared dish from the ‘speciali’ menu.
Carpaccio – thinly sliced, 28 day aged, peppered Limousin beef fillet
with rocket, Parmesan and ‘Venetian’ dressing. Flavoursome beef, presented well
with a well dressed, crisp fresh salad.
Asparagi – grilled asparagus with soft poached egg and herb breadcrumbs.
The poached egg was spot on but we found the asparagus a little withered.
Gorgonzola e mele – insalate of Gorgonzola cheese,
chicory, apple, celery & walnuts. A good salad of tried and tested flavours
(I was pleased but a little surprised to find the slice of Prosciutto ham as it
wasn’t listed in the description – I imagine it would not be such a treat for
non-meat eaters).
Fresh, hand made Ravioli with Butternut squash, amaretti
biscuits, hazelnuts, sage & Jersey butter. I found this overly sweet but
that’s just a matter of personal taste… it was cooked well enough.
Nodino di vitello (12oz Dorset rose veal chop) with
lemon and rosemary with excellent chips. A great piece of veal – cooked beautifully.
(Glad I chose the lemon and rosemary over the Parmesan and rosemary crumb.)
Zucchine fritte – ‘crispy’ courgette, sea salt. The batter was a
little stodgy and I’d have preferred a little more crispness… they were still
tasty though and were all eaten up!
A week or so later, the
card arrived along with a letter stating that it was now 'fully active'
and loaded with a 'welcome gift of £20'. I thought about checking out Zinc or
the Restaurant Bar & Grill in town or Alderley edge but my wife fancied
another carpaccio so instead we booked the Piccolino in Bramhall.
I made a reservation
online and by eight had ordered drinks and a bowl of olives to enjoy whilst we
perused the menu. Whilst we were perusing said menu, another waitress came
along and bizarrely (considering we clearly already had some in our hands)
tried to give us another copy of the menus, the wine list and the specials
menu.
When we pointed out (in a
way that was much less sarcastic than this paragraph implies) that the A3
pieces of card with Piccolinos on them that we were holding in our hands, were
in fact ‘Piccolinos menus’ she apologised and asked if we'd like to order
drinks... as we both had full glasses which had only moments before been placed
there, we thought we'd be ok for a bit.
My wife could see that
this had irked me and urged me to forget it as we were there to have a good night.
I put on a smile whilst quietly seething inside, hating the blatant
incompetence and total lack of awareness from the waitress. Anyways… we
placed our orders.
What we ate (and didn’t
eat) - Bramhall:
Olives – I can’t comment on these as they didn’t arrive. I can
tell you that they were £3.75 as they were included on the final bill.
Asparagi – grilled asparagus with soft poached egg and herb
breadcrumbs. The asparagus were cooked much more pleasingly than in Manchester…
crisp and cooked with a bite (not at all withered). Another perfectly poached
egg!
Fegato alla crema – chicken livers, marsala cream,
green grapes & pine nuts. This dish disappointed... I found the 'toast'
chewy and the sauce to be watery, bland and under seasoned. However, the livers
were cooked well and by adjusting the seasoning myself I managed to ‘salvage’
the dish as a whole.
Carpaccio – thinly sliced, 28 day aged, peppered Limousin beef fillet
with rocket, Parmesan and ‘Venetian’ dressing. The carpaccio was still good but
making a direct comparison with the one we had in the city centre is did nor
appear to be quite so fresh and the cheese had been crumbled as opposed to the
large shavings in town.
Calzone – folded pizza, spicy sausage, mozzarella, tomato, red
pepper & chilli. There was nothing majorly wrong with it but it just seemed
a bit lacklustre. The sauce again seemed under seasoned but it filled a hole.
Penne alla Norma – aubergine, chilli, San Maranzo
tomatoes, basil & salted ricotta. I found the penne woefully over cooked
and under seasoned. The overall texture seemed to be 'mush' with the aubergines
reminding me of large garden slugs.
Spinaci – insalate of baby spinach, ‘vine’ tomato, avocado,
chestnut mushrooms & crispy pancetta. The salad was tomato heavy… I never
understand why menus insist on using the word ‘vine’ tomato as all tomatoes are
grown on the vine. ‘Soil’ spinach? ‘Tree’ avocados?
Largely unimpressed by
the food and service so far, we decided to skip dessert and coffees and asked
for the bill.
As it was brought, I
presented by 'Club Individual Card'.
The waitress (the same
one that didn't bring the olives but a different one to the one that ignored the
fact that we already had menus and drinks) soon returned to tell me how the
card had not been registered and that there was no 'money on it'.
Luckily, I also had the
letter on me from them that said the card had indeed been activated and that it
indeed contained '£20' of credit. She glanced at the piece of paper without
reading it and told me, in a "Computer says no!" style, 'No, you
first have to register the cards.' and proceeded to tell me that she has swiped
it though 'the machine' and that I had not registered it.
I again tried to point
out that regardless of what her 'machine' said, my letter said that my card was
active and that I was entitled to £20 off the bill. The bill came to £82
(including the £3.75 olives which we didn't receive) so fed up of 'arguing' I
said to the waitress, "Here's what I'll do, I'll leave you £60 cash and
the card and letter and you can sort it out after I've gone." and I got up
to leave.
The waitress continued to
argue and told me I’d have to pay and then phone the ‘head office’.
I again pointed out that
I was in possession of a letter from ‘head office’ stating that my card was
active and loaded with £20 and this was the reason we had decided to dine
there. I reaffirmed that I’d be prepared to pay £60, which even included a tip!
She went to get the
manager.
The manager caught up
with me as I reached reception. I explained the situation and what had happened
with the waitress and showed him the letter. To his credit (unlike the
waitress) he actually read it; apologised and said that it was ok to pay £60.
What I didn't like was
the way he said this, as if he was in some way doing me a favour and he too
started going on about 'the machine' as he went to give me the card back.
"Keep it," I
said, "I won't be eating in any more of your restaurants."
'It is a far, far better thing that I do, than I have ever
done; it is a far, far better rest that I go to than I have ever known.' - Charles Dickens, A Tale of Two Cities.
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Well done ! I have never eaten at the Bramhall branch, but have often thought that Piccolino is living on past glories. The Albert Square branch has a buzz, a welcoming maitre D and better food but prices and quality seem to have been diverging for years.
ReplyDeleteI think Piccolino's is very overpriced - the majority of their menu is basic pasta and pizza but appears to have £3-4 added on top of what you'd pay in Ask or Gusto.
ReplyDeleteWe had a bad experience on Saturday night, 10 of us arrived for a 9pm table - we had to wait 35mins so by 10pm we were all pretty starving hungry. In fairness they gave us some free garlic bread when seated
Two waiters collided and covered two of our party in garlic butter - at this point they apologised and gave us a free bottle of wine; I think they offered to pay for dry cleaning if one jacket needed it. But really - at that point they probably should have just offered a big discount (I know that it was really an accident, but you reach the point of just getting a negative picture in your head).
Then they made an error on the order - we ordered two seafood risotto. They brought one mushroom and so one guy had to wait 30 mins for us. He had to suggest that he wouldn't have to pay for it rather than they offer. One negative note was when they guy came back he looked at me rather aggressively and said over the rest of the table "You said mushroom risotto." Well - I wasn't about to get into an argument with him; but I know I specifically said Seafood Risotto, pointed to the menu, and he repeated it back to me.
They did offer as all a £10 voucher each, most of the party left there's on the table however and won't be going back.
Even if the service is good - I've never had a good meal there. I think a lot of people consider it their favourite restaurant on the basis of the decor and the pricing premium. In Didsbury it's a tragedy that the Lime Tree and Rhubarb - and the Rose Garden are all in walking distance and so much better.